Refund Policy

REFUND POLICY

Welcome to BluecatTV.com! We are committed to delivering high-quality IPTV services to our customers. Understanding that issues can arise, we have outlined our refund policy to ensure clarity and satisfaction for our valued users.
Eligibility for Refund

1. Trial Period: We offer a trial period for new customers to experience our service before committing to a subscription. Refunds are not available once a subscription is purchased following a trial period.
2. Service Interruptions: If our service is continuously unavailable for more than 48 hours without a scheduled maintenance notice, customers may be eligible for a pro-rated refund for the downtime, upon request.
3. Technical Issues: If you experience technical issues that prevent the proper functioning of our service and if these issues cannot be resolved by our support team within 7 days from the time they were first reported, you may be eligible for a full or partial refund.
4. Accidental Purchases: Requests for refunds for accidental purchases must be made within 24 hours of the transaction. Verification of the accidental purchase will be required.
   Non-Refundable Circumstances
5. Content Dissatisfaction: Refunds will not be provided based on dissatisfaction with the content provided by BluecatTV.com as content preferences are subjective.
6. Compatibility Issues: It is the customer’s responsibility to ensure their device is compatible with our service. Refunds will not be provided for compatibility-related issues.
7. Violation of Terms of Service: Any violation of our terms of service will result in the immediate termination of your service without a refund.
   Process for Requesting a Refund
   To request a refund, please contact our customer support team via [email protected] Include your account information, subscription details, and a detailed explanation of your reason for requesting a refund. Our team will review your request and respond within 5 business days.
   Refund Processing
   Approved refunds will be processed back to the original payment method within 2-3  business days. Please note that processing times may vary depending on your bank or payment provider.
   Changes to Our Refund Policy
   bluecattv.com reserves the right to update or modify this refund policy at any time. We will notify our customers of significant changes by posting the new policy on our website. We encourage our customers to review our refund policy periodically.
   Contact Us
   For more information about our refund policy or if you have any questions or concerns, please contact our customer support team.
   Thank you for choosing bluecattv.com for your IPTV service needs!